Return & Exchange Policy

Introduction

At Ambition Sportswear, customer satisfaction is our priority. We strive to deliver premium-quality sportswear and customized teamwear solutions across India. If you are not fully satisfied with your purchase, we are here to assist you with a smooth and transparent return or exchange process.

Eligibility for Return & Exchange

Products may be eligible for return or exchange if:

• The item received is damaged, defective, or incorrect
• The product size does not fit (subject to stock availability)
• The return request is raised within the eligible return window
• The product is unused, unwashed, and returned with original packaging and tags intact

Products that show signs of use, washing, alteration, or damage caused after delivery may not qualify for return or exchange.

Return Request Timeline

Customers must raise a return or exchange request within 7 days from the date of delivery. Requests submitted beyond the eligible timeline may not be accepted.

Customized Products Policy

Customized and personalized products including:

• player names
• jersey numbers
• sponsor branding
• team logos
• special design orders

are non-returnable and non-refundable unless the product received is damaged, defective, or incorrect due to a manufacturing error.

Exchange Process

Once your exchange request is approved:

• Our support team will coordinate the reverse pickup process
• The product will undergo a quality inspection upon arrival
• The replacement order will be processed subject to stock availability

In case the requested replacement size or product is unavailable, store credit or alternative solutions may be offered.

Refund Policy

Approved refunds will be processed within 5–7 business days after successful quality inspection of the returned product.
Refund timelines may vary depending on the original payment method and banking partner.

Reverse Pickup Charges

Minimal reverse logistics charges may apply depending on:

• pickup location
• product category
• order type
• The applicable charges, if any, will be communicated transparently during the return approval process.

Damaged or Incorrect Orders

If you receive:

• a damaged product
• defective item
• wrong product

please contact our support team within 24 hours of delivery along with:

• order ID
• product images
• unboxing images/videos (if available)

This helps us resolve the issue faster and more efficiently.

Contact Support

For any return or exchange assistance:

• Email: enquiries@myambitionindia.com
• Call: +919088027218
• Business Hours: Monday – Saturday | 10:30 AM – 6 PM